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Entire history prior to April 6, 2020 is gone. Poof

Skwint
over 4 years ago

So I've had a Fenix-5 Plus for a little more than 2 years, since July, 2018. I wear it every day for all activities.

Today I see that my entire history from prior to April 6, 2020, 20 months worth of activity records is gone from the Garmin Connect system. Poof. Vaporized. Every month...Show all activities. 0

No, I don't know what happened on April 6, 2020, though I look at my other calendar entries and there is nothing unusual,. Except that I was trapped by Covid.

Does anyone know anything about this--I don't even know what to call it--issue?  And I don't mean my personal info, but Garmin just losing 20 out of 25 months of its database? Is this a byproduct of the recent ransomware attack?

  • 0 over 4 years ago in reply to seilogramp

    You nailed it. Don't know how but you did. There are two accounts, and I have absolutely no clue how that happened. Worse, they start to overlap in April. Everything prior to 4/6/20 is only in one, and everything from 8/24/20 is only in the other. But everything from 4/6/20 to 8/24/20 is in both.  I don't have any idea how to begin to unravel this. 

  • 0 over 4 years ago in reply to Skwint
    Skwint said:
     I don't have any idea how to begin to unravel this. 

    There are instructions in the link posted by . If you want to import some missing activities from one account to another, export them in the "original" file format, and then import back into the other account.

  • 0 over 4 years ago in reply to trux

    Thanks. I will do that.

    That KB explains how to fix it, but doesn't offer any theories about how it happened, other than the possible case where an AppleID is used. I do not use an AppleID on my Garmin account so that does not apply. I wouldn’t expect a full explication of all possible ways it might have happened, but the data simply jumped ship--starting on one date and ending on another--and I had no part in that. Of that I am quite certain. I haven't even logged in to Garmin Connect since July probably, though I do plug the device in for charging and updating software periodically. 

  • 0 over 4 years ago in reply to Skwint
    Skwint said:
    I do plug the device in for charging and updating software periodically. 

    That could be it, if you're using a different account for Garmin Express. Open Garmin Express, click on your device, Tools & Content, info tab. You'll see the model and "Registered to" email address.

  • 0 over 4 years ago in reply to Skwint
    Skwint said:
    That KB explains how to fix it, but doesn't offer any theories about how it happened

    What I have seen, most often it happens when people incorrectly try fixing connectivity problems by the reinstallation of the Garmin Connect Mobile app, and using the function Sign Up (creating a new account), instead of Sign In (logging int the original account), though there may be several other ways how it can happen.

  • 0 over 4 years ago in reply to trux

    Well, that's a good theory, but it doesn’t hold in this case. I looked through the other account, and lo! it has activity all the way back to 2009 when I was using a different Garmin device. I used that device until 2011, then stopped using Garmin at all until 2018. And that was when I opened the new account with the Fenix 5, not remembering (nor would I have cared even had I remembered) about the ancient data. So the old account has 2009-2011, and then 4/6/20 to 8/24/20.

    So anyhow, I have exported it and Garmin sent me a whole slew of stuff, but no explanation anywhere for what files among all they sent I should import. There are .tcx, txt and gpx files scattered among 3 or 4 different folders in the .zip file they sent. Of course when I click on "learn more" it just takes me to a top level generic Garmin support page, nothing specific to what I'm trying to do.   

      

  • 0 over 4 years ago in reply to Skwint
    Skwint said:
    but it doesn’t hold in this case

    It is still a pretty much the same case I described - you Signed Up a new account instead of Signing In and adding the new device (though the reason was different in your case).

    Skwint said:
    but no explanation anywhere

    Not much explanation needed, you can pratically only import Activities, and all you need to do is dropping them onto the page Import Data. The best is using the FIT file format, if available. If not, use TCX.

    Well, you could also import Courses on the Courses page, if you have any in the old account. 

  • 0 over 4 years ago in reply to trux

    True to a point. The "new account" was added in July 2018. I didn’t even remember the 2009-2011 account when I signed up the new account in 2018, and wouldn’t have thought to go looking for it yesterday had seilogramp not suggested the existence of a second account. I still do not see how data started jumping ship from new to old on April 6, 2020, and then resumed back from old to new on Aug 24. I had no (intentional) hand in that double shift and as I said, I didn’t even remember that old account existing until I was reminded yesterday and went hunting for it. I'm sure it was something I did, but I have no idea what and would like to know so I don't do it again.

    BTW, thanks for your help folks. Much appreciated.