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Corrupted .fit file from NC500

Former Member
Former Member over 4 years ago

Dear all,

I'm cycling parts of the North Coast 500 in Scotland and unfortunately one my bike rides did not sync between my Fenix 5 Plus and Garmin Connect.

This has been my troubleshooting so far:

1) Connect my Fenix 5 Plus to my laptop, download the file and try to upload it directly to Garmin Connect - did not work.

2) Tried to upload the file to Strava - did not work.

3) Tried to use Garmin Online Fit Repair Tool website - did not work.

4) Tried to use Fit File Tools website - partially worked, however half of the ride is gone.

5) Connect Garmin Support - they wouldn't know how to fix it.

I'm running out of options so I'm hoping a kind soul here can help me!

Link below:

https://drive.google.com/file/d/1w66khRprSaM5gwOC98hEFnr6r2Q0vgaN/view?usp=sharing

Javier

  • Former Member
    0 Former Member over 4 years ago

    Former Member

    hi Javier,

    4) Tried to use Fit File Tools website - partially worked, however half of the ride is gone.
    • when it recovered 34km, than that is all the data present in your fit file

    recording to your fit ile ended abruptly without any additional activity data present

    happy & safe sporting

  • Former Member
    0 Former Member over 4 years ago in reply to Former Member

    How unfortunate!

    On my Fenix, I can see the activity as 59.48km but when I try to open the file, it stays in loading. 

    Is there a folder with crash/corrupted files or somewhere else where the activity can be?

    Thanks for your help

  • Former Member
    0 Former Member over 4 years ago in reply to Former Member

    Former Member

    hi,

    On my Fenix, I can see the activity as 59.48km
    • the data you see is from a seperate stored summary
    when I try to open the file, it stays in loading
    • because your fit file is corrupted
    Is there a folder with crash/corrupted files or somewhere else where the activity can be?

    yes and no

    • when you can connect your fenix in mass storage mode to a computer
    • you could scan the fenix with a file recovery tool
    • this only works when no other data was written after the given damaged fit file
    • and given your fenix is an MTP device, no recovery tool will work on it (as far as I know)

    happy & safe sporting