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Steps are not recording on my step history

Former Member over 4 years ago

Steps are recording on a daily basis but are not recording on the step history. I have rebooted both my watch (Fenix 6 Pro) and my iPhone with no result. Steps have not recorded for over a week now.

0 Former Member over 4 years ago

I had this happen in the past and I reset everything, even deleted the GC app from my phone. Yesterday was my 30-day streak of 10k steps or more and it is not reflecting my steps correctly. Watch (S60) shows about 16k while the app shows 80 steps.

Garmin Connect Mobile iOS

Is this a known issue with a known root cause or is this a limitation of the Garmin product suite? I’m reluctant to purchase other Garmin prod it’s due to the frequency of issues.

0 trux over 4 years ago in reply to Former Member

Have a look at the Support document Data is Missing from My Garmin Account After Syncing, it quite likely addresses your issue too.