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Lost a random month of data

Former Member over 4 years ago

I wear my Garmin Forerunner 35 every day for my runs. I download the activity frequently. I went into Garmin Connect today. My data from May and early June is there. Then there is a big gap from mid-June to mid-July where all of my data is gone. From mid-July on, things are ok. I called Garmin, and the agent said that it's just gone but gave no reason. I am so confused as to how this happened. How does logged data just disappear? I want to prevent this from happening again even if I can't recover what I lost. Thanks.

0 seilogramp over 4 years ago

Strange they would say "just gone," because there are reasons that this could happen. It might seem unlikely, but consider the possibility of having used multiple Garmin accounts. Happens sometimes when people login with a different account on the Connect app vs. on the web. It happens more often than you would think. Data is Missing from My Garmin Account After Syncing

0 Former Member over 4 years ago

I wish it were as simple as having several accounts. That is not the issue. Thanks for responding.

0 seilogramp over 4 years ago in reply to Former Member

During the window of time where data was missing were you syncing with GC mobile or Garmin Express? Did you check Garmin Connect Web during that time to see if data was there? Is any of this data currently still on your device?