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Heart rate missing

nackie99
over 5 years ago

My heart rate data is missing on connect, appears to have been going on for a while. Using a Vivoactive 3, HR data from activities are there and watch is showing historical data.

anyone got a fix to get it working? I’m using the IOS app which I updated today.

  • 0 over 5 years ago

    There are more possibilities, but the most likely reason is that your device is associated with multiple accounts, and a part of the data lands in the other account. It frequently happens for example when you reinstall the application, and inadvertently sign up a new account instead of signing into the original one. Follow the instructions from the support document Data is Missing from My Garmin Account After Syncing to resolve the issue.

  • +1 over 4 years ago

    I know it was a while ago but I figured it out, couldn't post as Garmin had the ransomware thing going on.

    I was mistaken about the HR historical data, it was showing just resting HR. Seems like the HR app on the watch died so even though the sensor was capturing data it wasn't being saved. The activity app is different so it was saving data hence I hadn't actually noticed it wasn't all working properly.

    The best way to restart the HR app? Restart the watch and it all started working normally again.