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Music lost and can not sync new music

Former Member
Former Member

I attempt to go for a run this morning and my music that was synced to my vivoactive 4 was missing. In fact all my songs were gone. I attempted to re sync and it jumped from 0% to 100 and said complete. Still no music. I am using Amazon and my playlists show up but when I go to download to my watch it doesn’t happen. Help?

i already did all the forget device and resets.