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Making points from challenges, and incorrect calculations.

I competed in the steps challenge last month and it says I only had 88,000 when if I calculate them daily it is well over 200,000. I just want the points so I can get up to the next level!! Is it because I didn’t sync till after the challenge had finished? That seems strange.

0 sdcozad over 3 years ago

Had this happen this week. Garmin issues becoming annoying.

0 trux over 3 years ago in reply to sdcozad

Post the data for the week, and screenshots, so that we can have a look

0 sdcozad over 3 years ago in reply to trux

This morning I was over 114k before and while it was doing it's end of week calculating, then over 40K steps gone and not even in the virtual running after I sealed 1st place. :( Actually it was 116,599. These challenges are so motivating. If they are buggy they will loose their effectiveness/motivation.

0 trux over 3 years ago in reply to sdcozad

Strange indeed. I have never seen similar case. Contact the Support and send them the screenshots.

0 sdcozad over 3 years ago in reply to trux

I did, they said i'm totally correct and they see my steps but can't see why what it happened. Said if I see it happens again to contact hem again and they will open a ticket. I would think once warrants a ticket but we will see.