How to get data from MyZone belt/app into Garmin connect

I connected the watch to my Myzone belt successfully but the info doesn’t seem to pull through to Garmin connect.

Not sure how to interpret the words, exactly. Does it mean that the watch shows the HR from the belt during an Activity, but the HR is not recorded and saved when you look at the details fo the concerned Activity, or does it mean something else?

Hi Trux, thanks for coming back to me on this.
So it didn’t seem to read the belts HR during the work out even though it was connected to my Garmin. I checked before starting.

Having researched this (new to Garmin) I didn’t realise that when connected the Garmin would read the belts HR info during a workout rather than its own HR info - is that correct? 

so maybe I haven’t connected them properly, or not setting it up right when I started my workout? 

thanks so much for your help!

You need to connect the HRM as an external sensor. To make sure that the HR widget on your watch really displays the value from your belt (and not the value of the internal HRM), verify whether the internal HRM is turned off. If it is not, turn it off manually. If the watch then continues showing the HR live, it means it gets it from the belt, and in such case the HR data should be recorded in the Activity log together with other data.

Amazing thank you. So to confirm each time you need to turn off the Garmins internal HR monitor for it to pick up the HR belt?

thanks 

Normally not, I just wrote it that you can assure yourself that you are not watching the HR from the internal OHRM instead of the HRM belt.