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I seem to have lost Steps?

I was on a streak of more than 70 days in a row to hit my daily target of 10,000 Steps. Yesterday i also paid attention to reach 10,000 Steps. I Remember seeing it clearly in the venu app, but when i checked it this morning it suddenly shows 9,975 Steps so 25 Steps short to hit my target and my streak is back at 0 . Is this possible to 'loose' Steps??? Or am i going crazy ?

0 trux over 5 years ago

The phone's Live Steps counter does not show the true count synced to the online account, rather just the last value received from the watch. You have to sync the app with the online account to make sure it was saved - tap the sync symbol up right (the double arrow circle), and wait till the circle around the watch symbol closes and turns green - only then the syncing was complete and the steps saved online. You best do it before midnight, or before going to bed. It is also wise verifying whether the account really received the data - you can do it by viewing the daily data on the phone app too, but personally I always check my Steps Goal Streak on the Personal Records page in GC Web before going to sleep.