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Steps missing in "Steps" but shows in "Step Details"

Former Member
Former Member over 4 years ago

Hello! I hit my step goal (watch and step details) but in Steps it isn’t showing. See the the screen shots below. Any ideas how to get this back, I’m heading to 100 on my step daily goal!! Thanks!

  • Former Member
    0 Former Member over 4 years ago

    Same issue with me. Stop record steps 2 days ago 

  • Former Member
    0 Former Member over 4 years ago
    1. Same issue with me stop record for 3 days 1 months ago. And now it happens again. Please fixed it
  • 0 over 4 years ago

    Have you connected your Garmin to more than one connect/express account?  I'd set up my Garmin to Garmin Connect on my mobile and then also Garmin Express on my laptop - apparently it doesn't like that.  I removed the watch from both accounts and then paired it back up with Garmin Connect on mobile and it is now recording/saving daily steps again.... unfortunately the days that didn't have the steps saved previously didn't get the data.  Back to day one of recording steps again... oh well. 

  • 0 over 4 years ago

    Have you connected your Garmin to more than one connect/express account?  I'd set up my Garmin to Garmin Connect on my mobile and then also Garmin Express on my laptop - apparently it doesn't like that.  I removed the watch from both accounts and then paired it back up with Garmin Connect on mobile and it is now recording/saving daily steps again.... unfortunately the days that didn't have the steps saved previously didn't get the data.  Back to day one of recording steps again... oh well.