This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

[BUG] Step counter resets when I use a scheduled Training Calendar workout.

I use a Garmin 235. The watch step counter, and heart rate tracker in Garmin Connect reset to a zero count, and the heart rate monitor doesn't track whenever I use the Training Calendar workouts. It's a bit disappointing to see the zero count when I sync the watch to Connect. Walked for 30 minutes during the day, and ran 6 miles. The step counts came to 440 total (?!)

0 trux over 5 years ago

And what did the step counter on the watch tell after the run? The same nummber as then shown in GC, or something else? Whne you do a few steps, does the watch count them?

0 7943180 over 5 years ago in reply to trux

After the run the step counter was between 0-440 steps between the end of the workout and when I went to sync my watch. Before the run, I knew there had been at least 3-4K steps.

0 trux over 5 years ago in reply to 7943180

Could be a corrupted FIT file in the folder //GARMIN/Monitoring/ on the device. Or perhaps full storage (try clearing old files from the folder //GARMIN/Activity/). If it does not hlep, you best contact the Support by phone or chat.