Going to the Contact Us for More Help and trying to chat for help, after entering all the information and click on chat,
a pop up window opens with "Retrieving config - Please wait" and it freezes there
Browser info:
Google Chrome 83.0.4103.61 (Official Build) (64-bit)
Revision 94f915a8d7c408b09cc7352161ad592299f384d2-refs/branch-heads/4103@{#561}
OS macOS Version 10.13.6 (Build 17G13035)
JavaScript V8 8.3.110.9
This is the error I see in dev tools:
Uncaught SyntaxError: Unexpected token V in JSON at position 433
at JSON.parse (<anonymous>)
at Object.<anonymous> (config-retrieval.js:35)
at fire (jquery-1.9.1.js:1037)
at Object.fireWith [as resolveWith] (jquery-1.9.1.js:1148)
at done (jquery-1.9.1.js:8074)
at XMLHttpRequest.callback (jquery-1.9.1.js:8598)