Corrupt fit file - please help

Former Member

hi Ivan,

while waiting for the repair report back here :

• the amount of FIT files in the ACTIVITY folder on your watch
  • (when folder contains many fit files time for a backup/clean operation)
• the amount of FREE memory on your watch
  • (when low FREE memory, check above and below answer)
• are you a MAC user
  • (empty BIN on device while connected)
• was this activity with a long duration or distance compared to previous activities
  • ( long ones use more memory )
• was this activty with a pause somewhere during the activity
• was the watch connected to a phone during the activity

happy & safe sporting

Hi,

amount of FIT files: 28, total size 2,76 MB

amount of free memory: 2,36 MB (out of 5,30 available)

MAC user: no

Activity length: not really longer than usual

Activity pause: I had 2-3 pauses but this is not unusual for other activities of mine

Connection to phone: yes, it was connected; in 99% of my activities it is connected

Hi,

I never got the chance to contact them. How do you think they may help?

Former Member

How do you think they may help?

they check your case in their database with previous cases from customers complaining

when there are enough complaints it can become a topic and resources made free to solve it

happy & safe sporting

Hi OnlyTwo,

thanks again for your help. I will then contact them this time for sure and point them to the thread you gave me 6 months ago. Was it the same issue this time?

Former Member

Was it the same issue this time?

yes 

FR35 has a tiny problem

can only suggest to backup/clean the activity folder

and keep an eye on it the next time when running with the phone

cases point to : all data is ok up to the point the activity is stopped and saved

happy & safe sporting

Thank you! I just send them an email with links to all relevant threads. Will post their answer here if I get one.