Corrupt fit file - please help

hi Ivan,

while waiting for the repair report back here :

• the amount of FIT files in the ACTIVITY folder on your watch
  • (when folder contains many fit files time for a backup/clean operation)
• the amount of FREE memory on your watch
  • (when low FREE memory, check above and below answer)
• are you a MAC user
  • (empty BIN on device while connected)
• was this activity with a long duration or distance compared to previous activities
  • ( long ones use more memory )
• was this activty with a pause somewhere during the activity
• was the watch connected to a phone during the activity

happy & safe sporting

Hi,

amount of FIT files: 28, total size 2,76 MB

amount of free memory: 2,36 MB (out of 5,30 available)

MAC user: no

Activity length: not really longer than usual

Activity pause: I had 2-3 pauses but this is not unusual for other activities of mine

Connection to phone: yes, it was connected; in 99% of my activities it is connected

Hi,

I never got the chance to contact them. How do you think they may help?

Unknown said:

How do you think they may help?

they check your case in their database with previous cases from customers complaining

when there are enough complaints it can become a topic and resources made free to solve it

happy & safe sporting

Hi OnlyTwo,

thanks again for your help. I will then contact them this time for sure and point them to the thread you gave me 6 months ago. Was it the same issue this time?

Unknown said:

Was it the same issue this time?

yes 

FR35 has a tiny problem

can only suggest to backup/clean the activity folder

and keep an eye on it the next time when running with the phone

cases point to : all data is ok up to the point the activity is stopped and saved

happy & safe sporting

Thank you! I just send them an email with links to all relevant threads. Will post their answer here if I get one.