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Garmin connect is not capturing my exercise load

Former Member
Former Member over 5 years ago

Garmin connect is not capturing my exercise load despite my recording being from an Edge520 for the bike and Garmin 945 for running uploaded automatically into Garmin connect. I am also using Garmin Vector 3 pedals and Garmin "Run" HR strap so there is no excuse for not knowing my load.

Any ideas?

  • 0 over 4 years ago

    Could be the database connection between your Garmin Connect account and the Garmin Express database environment (where on device calculated Exercise Load is stored and 7 day training load graph is compiled and stored) is corrupt.

    Data like your HR zones, *.fit files etc are not stored in the Connect environment but in the environment of Express. Authentication to link Connect and Express is done via your email address and device serial number. This can easily go wrong. This blocks Garmin Connect from fetching the Training Status page + the graphs on it from the Express environment.

    Only Garmin support could fix this issue... that is: when they finally understand this hick up.