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How can I update my personal record for daily steps taken is the mobile app

Former Member over 4 years ago

In the “personal record” section of the mobile app, it lists most steps in a day/week/month. I have surpassed the current goal showing multiple times but it won’t update to reflect the new personal records. How can I get it to update to reflect new personal records?

0 seilogramp over 4 years ago

Can you check in Garmin Connect Web to see if you're having the same issue there? https://connect.garmin.com/modern/personal-records

0 Former Member over 4 years ago

The Garmin Connect Web shows the same info as the Mobile App. Can I delete or reset that personal record?

0 seilogramp over 4 years ago in reply to Former Member

Since this is not related to any issues with the app, I've moved this thread to the Garmin Connect Web forum. More of a general location for these types of problems.

0 trux over 4 years ago

How can I get it to update to reflect new personal records?

There is no way you could update the steps records manually, but normally the records update automatically. Can you post a screenshot of your current records, and then a screenshot of the report of the respective period showing you did more steps in that period than shown on the PR page?

0 Former Member over 4 years ago in reply to trux

I am unable to get my screenshots to this location. I’m gathering that this issue is unresolvable. So as frustrating as it is, will have to leave it as is.

0 Former Member over 4 years ago in reply to Former Member

Here are the screen shots from my Garmin Mobile App Hope this helps

0 trux over 4 years ago in reply to Former Member

Hope this helps

Yes, this looks indeed quite clear. I recommend contacting the Support, and sending them the screenshots (or pointing them to this thread), so that they see the evidence right away.

0 Former Member over 4 years ago in reply to trux

Thanks for your time in this matter