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Ridiculous step personal record

GT1977 over 5 years ago

I’ve never looked at my step personal record until today but I’ve noticed that my personal record for a single day is 5,715,110 steps. Clearly that is an error! Also I seem to have done over 60 million steps in July 2016. I vaguely recall I had an old Vivosmart band at the time.

anyone know if it’s possible to delete these records as it just silly to have them there.

0 trux over 5 years ago

GT1977 said:
anyone know if it’s possible to delete these records as it just silly to have them there.

No, it is not. You need to contact the support, they will do it for you

0 Former Member over 5 years ago in reply to trux

I had the same issue and support could not delete the record

0 trux over 5 years ago in reply to Former Member

Hm, maybe you did not insist enough, or did not escalate the issue sufficiently high, but I already saw similar issues having been fixed by the support, and reported here on the forum.