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Unable to sign into Garmin Connect App but can on the web site using the saem user and password

I can sign-in on the web and even reset my password on the website using Safari however the app doesn't recognize the same password and states its incorrect. what can I do? I have tried b both Garmin connect app and Garmin ConnectIQ app.

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1871278 over 5 years ago in reply to seilogramp +2 verified

Found root cause! During login to the app, It was set to China mainland (where I live) but when I'd set up my account, I set it to the UK, where I'm from... so I just changed the country back to the UK…

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0 seilogramp over 5 years ago

Did you verify the username (Email) is the same? Garmin Connect Web account information

Sorry if you've already checked this.

0 1871278 over 5 years ago in reply to seilogramp

email is also the same

0 seilogramp over 5 years ago in reply to 1871278

iPhone or Android? Do you have the latest version? Have you ever been able to log in to the mobile app? Is this a new install? I would test to make sure nothing is wrong with the app. Have someone else log in or create a 2nd Garmin account and test if you can log in with it. Or try on a different mobile device. Try reinstalling the app.

+1 1871278 over 5 years ago in reply to seilogramp

Found root cause! During login to the app, It was set to China mainland (where I live) but when I'd set up my account, I set it to the UK, where I'm from... so I just changed the country back to the UK and I was able to log in. Thanks for your support