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Garmin forerunner 235s not including activity in step count or calorie count

Former Member
Former Member

Over the past week, my Garmin 235s has not been calculating my active calories or steps correctly. The watch seems to track my runs fine, but then doesn’t include the steps or calories burnt from that run in my overall steps for the day or active calories burned. For example, this morning I ran 3.1 miles. The watch acknowledged the activity (4500 steps and 301 calories burned) but then the watch says that my step count for the day is at 558 steps and 10 active calories which is of course completely impossible. I’ve turned the watch on and off, synced it to my app. Can’t think of why this would suddenly be happening. I didn’t play with any of the settings either. Any help would be much appreciated! 

  • Do you see the same steps and Calories values on the watch as on the phone app (GC Mobile), and also the same on the website (GC Web)? Or is each of them showing something different? Dare to post some screenshots demonstrating the issue?