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I lost all my GCM history

Former Member over 5 years ago

O reviento y changed my iPhone to a new one, I downloaded GCM and when logged in I found out that there were none of my past activities nor equipment, how can I recover this data?
I can still see that data in my old iPhone

Top Replies

seilogramp over 5 years ago +1

First thing is to make sure you're logging in with the same account used to access Garmin Connect Web

Check your account information here: https://connect.garmin.com/modern/settings/accountInformat…
seilogramp over 4 years ago in reply to Former Member +1

i have two accounts with same e-mail

If you go here and search using your email address - https://connect.garmin.com/modern/connections/search

it pulls up 2 different accounts?

All Replies

0 seilogramp over 5 years ago

First thing is to make sure you're logging in with the same account used to access Garmin Connect Web

Check your account information here: https://connect.garmin.com/modern/settings/accountInformation

0 Former Member over 5 years ago in reply to seilogramp

Thank you very much,

I was not aware that I had 2 different accounts.

is it possible to delete one of them?

0 seilogramp over 5 years ago in reply to Former Member

is it possible to delete one of them?

You can, although I've never tried it.

https://www.garmin.com/en-US/account/datamanagement/

0 Former Member over 4 years ago in reply to seilogramp

Good morning I have the same problem, but i have two accounts with same e-mail, how can I delete one of then?

0 seilogramp over 4 years ago in reply to Former Member

i have two accounts with same e-mail

If you go here and search using your email address - https://connect.garmin.com/modern/connections/search

it pulls up 2 different accounts?

0 trux over 4 years ago in reply to Former Member

Good morning I have the same problem, but i have two accounts with same e-mail, how can I delete one of then?

You do not need to delete any of them. You just need to assure that your device and all Garmin apps (GC Web, GC Mobile, GC Express, GC Explore, ...) are associated only with a single identical account. Use the hint #3 of the Troubleshooting guide for (some) data missing after syncing and also read the second post in that thread, with some complementary information.

0 MON3SI over 4 years ago in reply to trux

Hi, I found the problem, I have two account, can I export the data from one, delete it and mix the data with another one? Thanks

0 pshare over 4 years ago in reply to MON3SI

Activities yes. Steps and tracking no.