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problem with data storage

Former Member over 5 years ago

Hello, i really need help please .I have been using watches for a long time and all records, badges are recorded in the app. But now I have a new phone and when I log in to the app I don't see any records for the past year. I don't know what to do about it, so I'd like you to advise me.Thank you advance.

0 seilogramp over 5 years ago

Moved thread to Garmin Connect Web forum.

Are you sure you're logging in with the same user name you've used in the past? Also check on Garmin Connect Web.

0 Former Member over 5 years ago in reply to seilogramp

Yes it is definitely the same️

0 seilogramp over 5 years ago in reply to Former Member

What do you see on Garmin Connect Web? That should not have changed, regardless of phone app.

0 Former Member over 5 years ago in reply to seilogramp

I only see data since early April. The whole year is gone

0 trux over 5 years ago in reply to Former Member

I only see data since early April. The whole year is gone

As seilogramp wrote above, you are almost certainly logged into another account, on the new phone. Log into your account at Garmin Connect Web to see which of the accounts it shows there.