Browsing, there are lots of 'how to' questions in the forums about this device. But the stock answer is "not here, contact support." The things I need to know as a new user are how to's not something that needs to be fixed. Support people are needed for the later; the how to's are better answered by other users. Yes, I've read and reread the manual, obviously written by techies who think the way the device was designed is the way it works. Not . Users have found ways to actually get things done. The Garmin interface is one of the least intuitive I've experienced; experience needed.