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Why does my 920xt drop steps?

Why does my 920xt drop “steps”? Last night, I synced all my activities. My watch clearly showed 17,051 but only downloaded 15,651 on Connect. This is not the first time. It’s frustrating when Garmin puts out these challenges.

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trux over 4 years ago +1

Could you post a screenshot of the daily steps graph from both GC Mobile and GC web for the concerned day. They each look differently, so both may perhaps reveal what part of steps was lost. Also, on the…

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+1 trux over 4 years ago

Could you post a screenshot of the daily steps graph from both GC Mobile and GC web for the concerned day. They each look differently, so both may perhaps reveal what part of steps was lost. Also, on the web version, you can zoom the end of the day, and drag the mouse cursor along the graph - in the tooltip you'll see how the steps increase, so check where it stopped increasing despite it should, or where it dropped back (if it happened).

0 Pattie56 over 4 years ago in reply to trux

Hi trux!
Let me figure out this. Just finishing a run. Not home yet. Thank you for checking on this and replying.
i am more than frustrated...‍♀️