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"We don't support the file type you tried to import" keeps showing when I try to upload my data

Former Member over 5 years ago

My watch battery was very low when I finished my run today, but the activity saved just before it shut off. Came inside and charged it but when I try to upload the data to Garmin Connect, I get a message that says, "We don't support the filed type you tried to import." I've uploaded the file here in case anyone can help me repair it.

0 trux over 5 years ago

Probably the file did not save completely, and is corrupted. Try repairing it with the Section Remover of FIT File Tools (just pass it through it, let it fix errors, and do not remove anything). Hopefully at least some of the data can be restored.

0 Former Member over 5 years ago in reply to trux

Thanks! How do I just let it pass through? I only see options to remove things from the file.

0 trux over 5 years ago in reply to Former Member

How do I just let it pass through?

Step 1: drop the file there » Step 4: Go

If you do not get any download link afterwards, rather just an error message, you may need to have the file repaired by an expert (if possible at all). Try posting the file to the sticky thread for FIT files at the top of this forum - developers there are usually very helpful.

0 Former Member over 5 years ago

Former Member

hi,

following trux's steps you most likely succeeded in repairing your fit file

in case not

dropped your file on Fit File Tools's section remover

check this file 5238.fitfiletools.zip

happy & safe sporting