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I just did 20klms Walk and my Steps didn’t record , also my resting calories and sleep time

Former Member over 5 years ago

Hi, did you get a fix for this issue please? I have done two activities today and no steps have been recorded and my total steps count is still less than 1000 where I usually get up to 9000 at least with a run and a walk? Thanks for any help you can offer.

0 trux over 4 years ago in reply to iBrend

Have a look at the following thread for the typical causes of this kind of problems, and the tips how to fix it: [My steps are not showing up]

0 iBrend over 4 years ago in reply to trux

Thank you for your response. I couldn't see anything there that applied so I took the watch back to factory settings. I have just done a test walk and steps are now showing for the activity.

0 trux over 4 years ago in reply to iBrend

If the Master Reset helped, then the relevant issue was the #3. You could have saved you the re-configuring of the watch, if you followed the instructions. However, the most important is that it now works.