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why my account has been disabled but no any notification?

Former Member over 5 years ago

Hello,

I just found my account can't login my Garmin Connect App and website due to my account has been disabled. But I never got any notification by email, App or anything else.

I did some searching by google. I doubt it's related to my account was international but I need change to China data server.

Now I lost my 10 years activities data and I can't find any official announcement and guidance for account recovery, data backup or transfer, .

Does anyone know how to save my account or data?

Thanks,

0 trux over 5 years ago

Why do you think the account was disabled? Do you get any error message telling so? If so, please post the exact wording, or a screenshot.

0 Former Member over 5 years ago in reply to trux

Yes, the web/app login failed and told me that.

0 trux over 5 years ago in reply to Former Member

Interesting, I never heard about such case, yet. The best would be calling the Garmin support, and asking them what happened.

0 trux over 5 years ago in reply to Former Member

PS: please let us then know, what they told you - it may help others to solve similar cases, or avoid it happenning.