This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Trim Failed

Several times now I have attempted to trim an activity with the result always being "Something went wrong on our end. Please try saving your activity again"

I have tried to trim on both the Android Garmin Connect app and the Web Garmin Connect both with the same results.

What is going wrong?

Top Replies

davidb12345 over 5 years ago +1 verified

I was unable to trim the activity in the Garmin Connect app or web version but found the Garmin.fit online editor http://garmin.kiesewetter.nl/ which allowed me to achieve the same result.
3812616 over 5 years ago in reply to trux +1 suggested

Sorry I’m coming late to the party, but I got the same issue trying to trim an activity two days ago, and then again today. I communicated with the Garmin Connect support team and they put a ticket, but…

All Replies

+1 davidb12345 over 5 years ago

I was unable to trim the activity in the Garmin Connect app or web version but found the Garmin.fit online editor http://garmin.kiesewetter.nl/ which allowed me to achieve the same result.

0 PeterBrouwer over 5 years ago

Hi David, I experience the same issue. Have watched several YouTube clips where people showing that it works for them, but not for me.

0 trux over 5 years ago in reply to PeterBrouwer

I see you are trying to remove some 39 hours, so perhaps the overlap of the dates in one activity causes the error. Did you try removing just a smaller section first? You can also try keeping just the beginning - I know that is not what you need - it is just to test whether it triggers the same error. The trimming is reversible, so after the test trim, you can restore the original version and trim it again differently.

If you find no way to get rid of the error, just trim the FIT file with the Section Remover at FIT File Tools.

0 PeterBrouwer over 5 years ago in reply to trux

Even 10 seconds doesn't work. Nor on pc, neither on the app.

What do I do wrong ...

0 trux over 5 years ago in reply to PeterBrouwer

PeterBrouwer said:
Even 10 seconds doesn't work. Nor on pc, neither on the app.

Did you try trimming from either of the ends, or from one only?

PeterBrouwer said:
What do I do wrong ...

Probably nothing. It looks more like a bug in GC. As I wrote, just use the Fit File Tools - they should have no problem with trimming the activity file.

+1 3812616 over 5 years ago in reply to trux

Sorry I’m coming late to the party, but I got the same issue trying to trim an activity two days ago, and then again today. I communicated with the Garmin Connect support team and they put a ticket, but no answer so far.

0 trux over 5 years ago in reply to 3812616

As sugested earlier - trim it with the FIT File Tools instead (export the Activity as "Original", delete from GC, trim in FIT File Tools, and import the trimmed file back to GC Web at https://connect.garmin.com/modern/import-data)

0 3812616 over 5 years ago in reply to trux

Hi Trux, thanks for answering. Yeah, I tried your suggestion too, but the “fixed” fit file actually lost the GPS and pace data. I tried to edit it manually, using the csv converter but there are many error lines, and removing them does not solve the issue.

0 trux over 5 years ago in reply to 3812616

In that case there are perhaps more problems with the activity than just the length - contact the resident FIT file expert OnlyTwo for the help.

0 3812616 over 5 years ago in reply to trux

Will do. Thank you!