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Garmin Connect/Garmin Express: unable to add Fenix6

Former Member over 5 years ago

Hello,

My new Fenix 6 is paired, and 'almost' added in Garmin Connect (Is visible with exclamation icon, needs to be added) However, it keeps complaining that it cannot finish this action succesfully. I've also tried Garmin Express, this gave me, after having downloaded the lastest version, a problem with sso.garmin.com. It seems that this site is protected by CloudFlare, and I reached some rate limit?? This message was shown in Garmin Express.

So it might be a firewall thing, have tried it on several devices (3 mobiles, tablet, and computer using Garmin Connect/Express) using 2 different IP adresses (home + 2x mobile).

Syncing my old Fenix 3 goes well, but I also experienced problems that time with logging out and back in to Garmin (webbased + Connect), giving me the error that servers couldn't be reached. I this involves the sso.garmin.com, because this was shown in Garmin Express.

Does anybody have a good idea how to solve this? It kinda sux :(

I had to use the Garmin Webupdater to update the firmware from 3.0 to 5.0, so this is up to date, as well as the other software...

0 trux over 5 years ago

Looks all right on my side (in Europe). Perhpas indeed overloaded servers, or a local network problem. Just go for a run or a ride, and hope it gets fixed in the meantime.

0 Former Member over 5 years ago in reply to trux

Thnx, did just that, swim and run. Still no luck... I'm an experienced developer who can solve many problems, but they provide so little info... Never liked the reliance on the cloud, never had problems with those Polars and direct-to-pc syncing...

0 trux over 5 years ago in reply to Former Member

If you are still getting CloudFlare errors when trying to acess the sso.garmin.com domain, then perhaps your IP is banned. Try it over a VPN or a proxy from another location. I am on the same boat with you (being a developer), and I have the experience that this fact self already introduces many more factors that can hinder otherwise banal tasks like software installation. Since we tend installing diverse development tools, changing the settings, securing our computers, routers, and networks over the habitual standards, and doing different tweaks with our systems, unfortunately it often harms such trivial tasks like this one.

0 Former Member over 5 years ago in reply to trux

Yeah did that too! Just saw on another forum this same issue!

So it's a server issue definitely! But thanx!

The cloudflare errors are gone now but still no adding is possible!

0 Former Member over 5 years ago in reply to trux

forums.garmin.com/.../i-cant-get-my-fenix-6-saphire-added-to-garmin-connect-or-express-my-gf-fenix-5-works-everywhere-i-get-bt-connected-just-fine-are-there-any-server-issues-tried-pc-android-ios

0 trux over 5 years ago in reply to Former Member

The cloudflare errors are gone now but still no adding is possible!

The question is whether the GC app & Garmin Express did not stay stuck due to previous server errors with some broken data. I would suggest uninstalling them and reinstalling, if you did not do it already. And you better reboot the watch too, just to be sure.

0 Former Member over 5 years ago in reply to trux

It's confirmed by Garmin that this is a server side issue. Apparently it only affects fenix6?

Holding my breath, software and IT related is a very weak point...

0 seilogramp over 5 years ago

Please see this thread with response from Garmin. Let us know if this is your issue.

forums.garmin.com/.../1002778

0 Former Member over 5 years ago in reply to seilogramp

Yes it is, already on it, but little I can do... Seems server related :(

0 seilogramp over 5 years ago in reply to Former Member

In that case I'm locking this thread. Please post to the "master thread" below for continued discussion. Thanks.

My new Fenix 6 Sapphire wont connect to any device