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Vivoactive 3 is loosing step data

Former Member over 7 years ago

It is so frustrating to loose data for the whole day. And it is not for the first time. :mad: Why? Why this happen?
Is anyone had the same experience?

0 BunBun! over 7 years ago

On other watch I observed that steps were lost when you don't sync for some time. When syncing after every run, then steps were always ok.

Also you need to have correct time. Steps count to midnight. If time is wrong, then it would reset at another hour.

And sometimes it was needed to double sync. After first sync sometimes it wasn't synced.

0 Former Member over 7 years ago

I have a Vivoactive HR and the same thing is happening to me. I look on the watch and the steps are there, but on the Connect app the steps and floors are showing 0 or very low steps. I sync to the Connect App several times a day. I plugged my watch in and synced it to the Connect app online and the steps are showing 0 there as well. But they are still on the watch. I have never had this happen until the last month or so. First it started with HR data now its steps and floors too.