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2nd hand - activities from preowner

Hi,

I bought an Edge 25 for my girl friend from second hand. I reseted the device to factory defaults and connected it with her Garmin Connect account. But unfortunately, now the activities from the preowner are loaded to her connect account after syncing the edge with connect. We deleted the activities, but they come again everytime after syncing.

1. How can we remove this link between the device and the connect account of the preowner? Can Garmin do that for us?
2. Can the preowner now also see the new activities which my girlfriend tracks with the edge 25?

Thank you very much! BR Bernhard

0 tmk2 over 6 years ago

Did you delete the activities from the device? I'm not sure if a reset does it. Here's how to do it:
https://www8.garmin.com/manuals/webhelp/edge20-25/EN-US/GUID-E5020AAB-D048-4EB4-ADB9-5F405F343BBF.html

How can we remove this link between the device and the connect account of the preowner?

I don't think there is one. I suspect the previous owner left some activities on the device, so once connected to your girl's account, the device sends them over.

Can the preowner now also see the new activities which my girlfriend tracks with the edge 25?

Unlikely, unless she made the activities public, or there's something very broken in Garmin Connect.

0 Bernhard over 6 years ago

I deleted the activities before resetting the device. In addition, the device only can save a few activities and she gets activities back to 2016. I double-checked the history on the device and it is empty.

0 tmk2 over 6 years ago

Well, then there's something wrong with Garmin Connect. I'd contact Garmin support about it.