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Multiple functions on Connect not recording data

Former Member
Former Member
Currently using a Vivoactive HR with iphone 7. My HR data has stopped recording on the app since 3rd April (but 4 hr data showing OK on wearable). My steps and sleep have stopped recording/uploading since 21st April, but again, steps show up on the wearable on a daily basis).
I have tried disconnecting / re-pairing the device and turning off device and phone, turning bluetooth off and on again. All useless.
Has there been some kind of update? How can I resolve? I have raised a support request, but i don't seem to get much joy from these.

Update 25th April:
No response from Garmin. However I did a factory reset today, which is a bit of a pain, but it did work. I am now seeing steps, challenges and HR data all working. Hopefully sleep will update tonight.
  • 0
    Same problem here, but then from the 8th of April onwards. Activities do seem to sync, but all day data is not showing. The only solution for me has been to physically connect the watch to my laptop and sync it, which is kind of a let down. Support (Dutch) is this far also not responding.
  • Former Member
    0 Former Member
    Having a similar problem. This appears to be a problem with the Garmin Connect website, not the device or Connect app. I last updated my Connect app on iOS on 4/17. Everything worked through 4/22. Everything seems to sync fine, so the device is capturing the data and sending it to the Connect app. Today, after syncing my Vivofit, the "My Day" view in the app shows the data, and sleep data in particular. When I click on the sleep data to see the Details view, it shows an error "No sleep level data". Since I already saw the data on the "My Day" screen, the data does exist. I suspect the app is trying to fetch the details from the Connect website and is having a problem. The website itself isn't working right as the sleep details on the Daily Summary page shows an error "No sleep level data" which is inaccurate since I can see the data on the "My Day" view in the app.