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Requesting device information file failed

Former Member
Former Member
Hi

I own a forerunner 220, and about two weeks ago bluetooth stopped connecting to the Garmin connect app. I get the message "Requesting device information file failed". I tried re installing the app, turning bluetooth on and off, I'm even now using a new phone after am upgrade, still no joy.

There is no issue with the watch otherwise and downloading with the cradle works.

What could be causing this and how can I fix