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Activity missing from device

Hi everyone,
i set my vivosport up for a run earlier and all was good. I got the usual notifications when i’d done a lap, but then when it came to stopping it, it had stopped all by itself. I have the lock on for when I’m doing an activity so this couldn’t have been the reason...
anyway, when I synced to garmin connect, my run was missing? It only had my cardio workout from just before the run. It hasn’t tracked the distance I travelled, or the calories I burnt, and my intensity minutes are the same as what they were yesterday? So I don’t even know if my cardio workout was properly tracked? It was more of a legs bums and tums workout, only a hard one!!

Does anyone know what might have happened, how I can’t get my run back or how I can prevent it from happening again?
I’ve contacted garmin, but last time I was waiting a week for a response!

thanks in advance for any advice