Since two weeks, live track does not work anymore. When opening the livetrack from mail "popup" No signal, Trying to reconnect. By saving the track it is directly uploaded. Edge 1030, Sony Xperia XZ1 compact
Just tested after procedure as posted by Pix101, after updating to 14.3.7 and rebooting phone, but no luck. LT didn't auto start (although watch displayed a "live track in progress" alert. I started LT manually after 15 minutes, it then generated an email, and my current position was displayed on the tracking screen, but that was all, and then "No signal". LT didn't auto stop. Back to 4.8 again.
I've called phone to a German service centre and I told with a nice support man. He told me, LiveTrack works, there is no any problem, they didn't get any report yet about the problem with LiveTrack. He said, maybe Huawei phones make troubles, but they don't know the no-connect-error. So what about you? Did you try to call phone to the service centre in your country?
I've been putting off calling local Garmin support. They always follow the same procedure (and so would I if I worked there, this is not a complaint) which involves a master reset of the devices that have this issue, and I don't feel like doing that again because of the post-reset-setup-reconfigure hassles. I have also tested with a different phone and a different Connect account and just don't have the time and patience to do that again. But yes, I *should* call them. Next Monday! :-)
Edit: as mentioned in the other thread about this issue (https://forums.garmin.com/forum/into...critical/page6) there is a new Connect Mobile version 4.13.8 dated January 17. I'll test that tomorrow. This morning I used 4.13.7. Oh, how I wish they'd include a change log...
Sorry to report back that after trying the Live Track failed to work on my rides over the weekend! Sorry to have given anyone false hope, but after following that procedure I posted above, and testing it on 2 activities (walking around in my backyard) it synced my position correctly.
So back to the drawing board...
BTW: I'm using a Sony XZ2 phone with Garmin Edge 820
I just did a chat session with Garmin Support individual named Jay. I gave him the URL for this and a number of other threads screaming about this issue and that it has been going on for over 6 months. He said there is a ticket in with the engineering team. Here is his exact words "I found a ticket for this issue with our engineers. Looks like they are expecting a fix to be released in early to mid February, barring any setbacks. " Let's see what we get.
I like my Garmin products and have been a Garmin proponent for a long time, Like many of you, I have an engineering background and go out of my way to seek out solutions (that's why we are on these forums). I hope they get this absurdity nailed soon, as they are damaging their user base, loyalty, and future sales with this kind of absurdity.
@mtsarpilot: I like Garmin too, but sometimes it takes too long time, Garmin often leaves us in the dark. It is often very tedious with Garmin! Garmin tools are really great, but the support is often awful.