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Training status separated to new device and predecessor after replacement

Kachel76
over 6 years ago
Hello,

may I raise a topic for which I didn't found a solution yet.

I am using a Fenix 5x which have been replaced by Garmin a couple of days ago. The watch have been registered with Connect, Connect Mobile and Express. The previous one have been removed and does not appear any more in the registered devices.

However, in the Report section "Training Status" I have now two devices for selection, the replaced Fenix 5x and so-called "Other 2". The data are shown for the Fenix since I have registered it, and for the "Other 2" as for its predecessor until I have stopped its usage. But the data are not shown as one single graph, I have to switch between both devices.

Is it possible to join the data of both devices, that they are shown jointly in Connect?
Where can I remove any left registration of the predecessor that the selection knob disappears.

Has anybody the same problem?
Thanks for your help.
  • Former Member
    0 Former Member over 6 years ago

    I have the same problem and am looking for Garmin to solve for this. Seems it’s been around for almost 2 years

  • Former Member
    0 Former Member over 6 years ago

    I also have exactly the same problem. Replaced my Fenix 5x and removed the old one and now I got 2 separated training status. This make absolutely no sense.

  • 0 over 5 years ago

    This is not a problem and is working as expected. The Training Status from two devices will never be combined (even with replacement). The training status is tied to each individual device.

  • 0 over 5 years ago in reply to Garmin-Matthew

    what's the point of this ? the training status with true up would be the same on the 2 devices anyway ! I agree with the OP, I had 2 replacement for my 935 a while back and I found stupid that the "old" training status was no copied to the new watch

  • 0 over 5 years ago in reply to Garmin-Matthew

    Ok, looks like the users are right here.

    If you don't agree, then don't just write "this works as expected" - explain why this works this way. And maybe thinking about it will give you a better idea how this should works or maybe explanation will be that good, so users will agree with it.

  • 0 over 5 years ago

    Same problem here. Sold my old Fenix 5 plus and removed the device from my account. Still it shows up for training status as unknown device. When i remove the device, it should be removed from training status as well. I do not mind the two graphs didnt get joined or that i lose the old training status. At least give us the option to remove it all together.

  • 0 over 5 years ago in reply to Garmin-Matthew

    so at least give the option to change the naming from "unknown" and in the app give option to select default one... don't want to keep clicking on it to get the info as now i just see "training status available from 2 devices"

  • 0 over 5 years ago in reply to Garmin-Matthew

    Nop Garmin, this is not working as expected by your users. I had to replace my 935 2 times and this just broken my training data. Indeed TrueUp should be syncing these too.

  • 0 over 5 years ago in reply to Garmin-Matthew

    “This is not a problem...”. Are you at all embarrassed to have posted that? If not, you should be to be honest  

    Devices don’t do activity, the user does. The device doesn’t have a training status, the user does. 

    If that’s genuinely how Garmin has designed the Training Status metric to work then you should fire your designers because they’ve designed something, that you promote heavily, that serves absolutely zero, zero useful purpose whatsoever for any customer that you want to sell more than one device to.

    Seriously, I challenge you to give us one, logical, reason why you think it makes sense for the training status to reflect the devices activities, rather than the user’s activities. Just one.