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Apple Health only partial syncs with GC steps

I have GC set up to feed steps to Apple Health but Apple Health consistently under tracks. So for example yesterday I did 11,200 steps on my Fenix 5 but Apple Health only shows around 1,700 steps. When I look at data sources in AH I can see entries from Apple Device itself and some from GC. So clearly there is a feed established and open, but for some reason Apple doesn't receive all data. When I raised this with Garmin support they said it's an Apple issue and there's nothing they can do. if that's the case wouldn't we all have this problem? Any thoughts very much appreciated.

Fenix 5
iPhone 8 Plus, iOS 12 (problem was same on iOS 11)
Garmin Connect iPhone App up to date

Thanks!

0 Dr Phil over 6 years ago

The issue is Apple's. I can see the steps that have been sent from my 935 to the Apple Health app, but the total displayed is wrong.

0 AIRTyke over 6 years ago

Thanks - you're right, Apple Health receives all the data from GC, but displays it incorrectly!

0 AIRTyke over 6 years ago

I've also raised this on the Apple forum https://discussions.apple.com/message/33927246