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Garmin Connect error

Former Member over 6 years ago

Since Thursday (yesterday), I have been unable to get GC to upload my latest activity. I keep getting a msg that says "there was an error syncing with Garmin Connect".

Using 910XT. Have no uploading problem up to last prior activity (Sunday).

Spoke to what passes for support at Garmin. Had me replug the ANT device, uninstall and reinstall Garmin Connect and had to reboot computer (2X). Still no joy.

Is anyone else having this problem? If not, then why me suddenly?

I recall running into an error like this some time ago and the problem seemed to turn to be the Garmin Connect server(s) needed to be rebooted. Can anyone here get someone at Garmin to try this?

0 Former Member over 6 years ago

Still can't upload! And more problems with Garmin Support! Whew.

[h=1]Error 1101 Ray ID: 4a1a80456e5792ac • 2019-01-31 07:35:21 UTC[/h] [h=2]Rendering error[/h] [h=2]What happened?[/h] You've requested a page on a website (support.garmin.com) that is on the Cloudflare network. An unknown error occurred while rendering the page.

[h=2]What can I do?[/h] If you are the owner of this website:
you should login to Cloudflare and check the error logs for support.garmin.com.

Cloudflare Ray ID: 4a1a80456e5792ac • Your IP: xxxxx • Performance & security by Cloudflare

0 Former Member over 6 years ago

Still experiencing same problem! Over one week now. Don't see why anyone should use Garmin Products if they can't make uploading work reliably. Never Have uploading problems with Strava! Looks like time for me to post some negative Garmin reviews on the web.

P.S. Forum website is slower than molasses on a cold winter morning. How long until Garmin declares bankruptcy?

0 Former Member over 6 years ago

Well, well, well. Today, after arguing with Garmin support yesterday, I again tried to sync through Garmin Connect and voila!, everything worked without problems. I didn't do anything with the watch. Didn't delete the supposed corrupted activity as support suggested. Didn't erase and restart the watch as support suggested. Didn't reboot my computer. Nothing.

So what changed overnight? I can only assume that the Garmin Connect server(s) was rebooted, which cleared the problem. This is, I believe, the 3rd time this has happened to me, the 3rd time that support has blamed the problem on a corrupted activity and told me I would have to delete the activity and reset the whole watch and the 3rd time that I did nothing but the problem resolved after an apparent server reboot.

Seems to me that rebooting the server(s) should be the 1st mitigation attempted when sync problems account in Garmin Connect.