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Export original feature not working

Anyone else finding this? If I try to export an activity file from an activity page on Connect, TCX (and probably the others) work, but export original gets me the following message -
{"message":null,"error":"NullPointerException"} I'm getting this using both Chrome 68.0.3440.106 and Edge 42.17134.1.0, so I don't think it's browser-related.

0 Martinr2 over 7 years ago

Just tried this with one of my own activities , no problem at all using Waterfox 56.2.2 & also Chrome 68.0.3440.106

0 simondaw over 7 years ago

Thanks for the feedback. It's working for me on my other activities, too, so it's related to that one specific file.

0 simondaw over 7 years ago

Ah. Having just recorded a second activity, the export original feature isn't working on that, either. It's therefore possibly either a global problem with Connect that's occurring on new activities only, or it's something to do with the files my Edge 1000 is creating - quite possible, given that the TCX export feature works, but the original doesn't. Anyone?

0 dtunney over 7 years ago

935 and 1030 also affected.

0 simondaw over 7 years ago

Well, if you're getting the same problem, I imagine it's a Connect problem rather than an issue with the devices themselves. Thanks for the feedback.

0 Former Member over 7 years ago

This an issue that we are aware of and working to resolve.

0 Former Member over 7 years ago

A patch for this issue was just released to resolve this error.

0 dtunney over 7 years ago

Also affects device to device syncing

0 simondaw over 7 years ago

A patch for this issue was just released to resolve this error.

Yes - I can confirm that the original file download function is now back to normal for me. Thank you for your attention.