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Marathon Badge not received

Former Member over 6 years ago

Hi there,
I completed a marathon yesterday and was waiting for the marathon badge to come through and move me to level 4 but I have still not received the badge or points.
Here is my run from yesterday : https://connect.garmin.com/modern/activity/2963338851
You are free to look into my account.

Looking forward to your reply.

Many thanks
Brendon

0 Former Member over 5 years ago

Having the same problem. I did half a marathon and I did not get rewarded. But my performances are still recorded. I've noticed many people are facing the same issue, but the problem doesn't seem to move forward. I've seen a trick online which is to rename the activity to force the refresh, but that doesn't work for me.

0 trux over 5 years ago in reply to Former Member

If you click the link in the opening post, you can clearly see the badge was awarded. If you share yours, perhaps we can check if we spot the culprit.

0 HerrRiebmann over 5 years ago in reply to Former Member

I guess the watch measured a bit less then 21.0975km, which is the official length.

If you don´t pass this magic distance, it won´t count.

The same happens on the full marathon with 42.195km. You might correct the length in your activity manually. But I don´t know if this will count.
On that distances, it´s common to have slight aberrations. Garmin should be a bit more tolerant with that!

0 Former Member over 5 years ago in reply to trux

Thanks, here is my link:
connect.garmin.com/.../4386156657

The badge refers to half marathon as a 13.2 km run. The running was 15km.

It's quite curious

0 seilogramp over 5 years ago in reply to Former Member

half marathon as a 13.2 km run

Huh? Half Marathon is 21.1 km or 13.1 miles.

0 Former Member over 5 years ago in reply to seilogramp

Oh okay. Then I think Garmin has some inconsistency

there. As you can see my previous run are labeled in kilometres and match the badges

0 trux over 5 years ago in reply to Former Member

Don't tell us that you do not know how long a marathon is. Even people who never run, know it is over 40km, so how could a half-maraton be just 13km?

0 trux over 5 years ago in reply to Former Member

Then I think Garmin has some inconsistency

The inconsistency is just with the badges you gained. If you look at the list of all available badges, there is a similar number of badges in km and in miles. And for example both Marathon and the Half-Marathon are labeled with miles, which is comprehensible since Garmin is an American corporation, and I guess US Americans are probably a quite important group for them.