Hi, I us my Garmin device to track calorie outgoing. I ran home last night and the Move IQ seems to have picked his up, I wanted to find out if my calories for this run would also have been picked up. Usually my strava says I burn about 400 on my run home, if this is correct then my calorie outgoing for yesterday should have been around 2,278 (1618(BMR) + 400(run) + 260(walk)) but it is only showing as 2,100. I just wanted to check it is accurate.
Calories are tracked throughout the whole day, by monitoring your heart rate, regardelss whether any MoveIQ event was detected, or regardless whether you started any Activity manually, or not at all.
If the data shown by your watch does not appear in the Garmin Connect account, there are basically three possibilities:
The synchronisation does not work (the white circle around the watch symbol never closes) - in that case follow the tips in the Sync / Connection Troubleshooting Guide
When the synchronisation works (the white sync circle closes and turns green), but not all the data is appearing in your account, then it very probably means that your device is associated with multiple accounts, and a part of the data lands in the other account. It frequently happens for example when you reinstall the application, and inadvertently sign up a new account instead of signing into the original one. Follow the instructions from the support document Data is Missing from My Garmin Account After Syncingto resolve the issue.
The storage (or the FIT file storing the HR data and the steps data) is dammaged or full. Try backing up and deleting old files from the folder //GARMIN/Activity and //GARMIN/Monitor.
I think you have hit on a bug with MoveIQ. It seems to me to correctly detect events but not contribute calorie information in the same way that a tracked activity.
