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Garmin Connect 4.9.0.14 doesn't sync with apple health

nsilvan
Hi all.

I update Garmin Connect to version 4.9.0.14 (IOS) since the update Garmin connect can't sync with Apple health or Apple health with Garmin connect, don't know how this works.
Fenix 3 HR (4.90) sync fine with Garmin connect (4.9.0.14)
Garmin connect (4.9.0.14) not sync with Apple health on Iphone 6 (11.4.1)

I reinstall Garmin connect, restart Iphone, restart Fenix3HR, but same issue.

Any idea?

Thank in advance.
  • 0
    Not saying there is not a problem but here you are...screenshots of version numbers and this morning's synch. As is often the case with Garmin, the issues are never clear cut.






  • Former Member
    0 Former Member
    I contacted Garmin support and here is what they said:

    "We sincerely apologize for this issue. We have received a report of this, and a research case has been opened for the engineers. We would like to collect come additional information from your devices, and add you to the case.

    To help build this research case for this issue, please provide the following information:

    Account access:

    • We may need access to your account to investigate this matter. If needed, may we have your permission to access your account?
    • Phone information:
    • Phone Model #:
    • iOS Version:

    If applicable, include a screenshot of any visual errors or any visuals that may help the investigation. Screenshots of your settings for the Connect app will help. (All enabled notifications settings, default messaging app settings etc.)

    • Press both the Home button (the button below the screen) and the Power/Lock button (the switch on the top of the device) at the same time to take a screenshot. The screenshot(s) should appear in the gallery of your device.

    iOS Diagnostics:

    1. Tap the More
    2. Tap Settings
    3. Tap App Diagnostics
    4. Tap 3 dots button (top right)
    5. Choose your email program
    6. Send to your email, and retrieve it
    7. Save the file to your desktop, then attach it to this email and reply

    iOS Sync Logs:

    1. Tap More
    2. Tap Settings
    3. Tap Sync Report
    4. Locate the Date and Time by scrolling right to left
    • To locate most current day/time sync log use the bottom right arrow and the left arrow to go to previous days.
    5. Tap Compose Email
    6. Default email will open
    7. Send to your email
    8. Save the file to your desktop, then attach it to this email and reply

    Please send a compressed copy of the Garmin folder from your watch, as outlined here:


    Compress or zip a Garmin folder from a Garmin device


    Thank you for your assistance with this research. You will be contacted when the resolution has been implemented.


    Thank you for choosing Garmin"


    So it seems they had acknowledge this issue and are working to solve it. Of course I provided them with all data required.
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