Hey guys, I know this is a topic that has a few threads, but I don't totally fit into any of those.
Over arching is that my activity tracking (steps, sleep, etc) does not sync when I upload my watch.
I typically use the usb cradle on my PC to sync at the end of the day. All my rides, runs, and swims seem to be fine. But I am always at zero steps.
It hasn't sync'd my steps since May 30th
(There is a weird twist to this one. Basically I left for San Francisco on June 1st. I did Escape from Alcatraz. I didn't take anything to upload my watch and was itching to look at the data, so I used the Garmin Mobile with my tablet to get it uploaded. I didn't realize I had a "dormant" GC account that I hadn't used since 2011. Somehow I synced the race and all of the steps around San Francisco during the trip to that dormant account. Once I got back and started using the PC and cradle, I never saw steps again) Does that make sense?
But ultimately I've done a lot of what I believe to be recommended.
I've removed and re-added the device to GC.
I've turned activity tracking off and on.
I've did the master reset causing me to lose everything on the watch.......
Nothing seems to be working. I sent an email to Garmin, but waiting 3-5 days seems ridiculous. Just wondering if anyone had other ideas on what might be going on?
