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Forerunners not recognized on windows 10 pc and not charging

My forerunner 645 is not recognized anymore by my windows 10 pc. Tried my old forerunner 620 same problem. My edge 820 does work and charges. Other devices are working properly, therefore it can not be the usb-hub(s).
Also the forerunners are not charging

0 SUSSAMB over 6 years ago

Are you using the same cable as with your Edge? Also run through this FAQ https://support.garmin.com/en-US/?faq=l0p9W9vsc37NJ3vH2b5pF6&searchType=noProduct

0 arnoldscheer over 6 years ago

Hi, no, edges are using totally different cables. Also the forerunner 645 is using a different cable then the forerunner 620. It is driving me crazy. The forerunner 645 is two months old, not obvious it is the cable. All the usb-ports are doing fine.

0 seilogramp over 6 years ago

Do you have access to another PC? Could narrow down the issue to PC vs. device.

0 arnoldscheer over 6 years ago

Do you have access to another PC? Could narrow down the issue to PC vs. device.

hi i narrowed it down to the cable. However garmin wants me to sent back not only the cable but also the watch. Again Garmin proves customer service is very poor. Gonna buy a new cable (the old one is working now and then)

0 arnoldscheer over 6 years ago

well the watch is going back to Garmin, for replacement. Ultimately the new cable didn't fix the problem.
But for what it is worth, Garmin is still in 20th century. I have to print a paper with a bar code on it. Come on who uses a printer at home in 2018 :-) Not very environment friendly also
So they sent me a printed paper. The girl i spoke to is excellent