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Connect not updating steps when no activity is being recorded

I have a Forerunner 935 and if I am not running any specific activity my steps will not appear in Garmin Connect after a sync. If I am doing an activity everything displays correctly.

How can I get my steps to show in Garmin Connect even if I'm not recording an activity?

0 Former Member over 7 years ago

HI,

I have the same issue, but it is even worse. I have a Fenix 3HR and since 18 of april no steps, no daily heartrate data and no sleep data is being synced. On the watch I can see my steps and I reach my goals, so it is recording my data but apparently it isn't syncing.

When I do an activity everything seems OK.

What should we do?

Thx

0 Bobgott over 7 years ago

To add some clarity to this problem, my steps are missing from Connect on my iOS and the Connect website. I think the problem is a setting that needs to be changed on my 935, but which one out of the hundreds?

0 pshare over 7 years ago

I don't have either of those watches but "Enable Tracking" maybe?

0 Bobgott over 7 years ago

pshare, good idea. I had my Activity Tracking Status set to off, I just turned it on and will keep you folks informed.

>>Select Settings > Activity Tracking > Status ON

0 Bobgott over 7 years ago

I just tested pshare's suggestion of explicitly turning on Activity Tracking Status and it fixed my problem. Thank you. :)