Hello everyone,
I was given a Garmin vivomove HR as a gift about 2 weeks ago. Sadly, it wouldn't connect to my smartphone through Garmin Connect. After a bunch of trials, I called the customer service and a very nice person said that since they themselves just acquired an off brand chinese phone, they'd give it a try and in the meantime, they'd shoot me an email so I could send them all the technical infos. I never heard from that person again.
I sent a couple mails to through the support form, with all the steps I had taken and all the technical info, and never got any response from there either.
On my side, I did some research and found out that Huawei phones were having trouble connecting with Garmin watches, and I extrapolated that other lesser known chinese brands might have had the same problem. The software update 3.70 seemed to fix (partially?) this issue so I went on to try and update my watch (running 3.60). I paired the watch with my sister's phone without any issue (cheap Samsung phone) but it wouldn't update the watch.
I then tried to connect the watch to my computer directly through Garmin Express but it didn't even recognize that the watch was plugged in. So, starting to feel lost, I purchased an ANT+ USB thingy (which it turns out is useless for that purpose, $15 down the drain...). I then tried again to connect the watch to my computer through Garmin Express, and this time it did recognize it. However, I cannot connect to my Garmin account on Garmin Express because apparently "servers are unavailable at the moment" (this might not be the exact error message, but it wasn't much more detailed than that). And after a few trials, I never got any further.
So right now, I have this very nice looking $200 gift that's irritating my wrist and does little less that any $2 from aliexpress. I don't know where to turn to because the customer support seems to be ignoring me completely. And I don't know what else I can try on my side.
The usual things were done (rebooting phone / watch / computer, reinstalling software, reverting to factory settings...).
Could someone help me figure this out?
Thank you.
## Phone
System version build number: UMIDIGI_S2_PRO_V1.0_20171227 (latest)
Model number: S2_PRO
Android version: 7.0
UMI OS (based on Android): v2.0
Kernel version: 4.4.15 [email][email protected][/email] #4 Thu Feb 1 13:59:38 CST 2018
Bluetooth 4.0
Phone specifications: http://www.umidigi.com/page-umidigi_s2pro_specification.html
## Watch
Garmin Vívomove HR
Serial: 5D2025291
SW v 3.60
TSC: v1.30
SNS v3.90
FCC ID: IPH-03256
IC: 1792A-03256
M/N:A03256
Unit ID: 3967356477
## Computer
MacBook Pro (Retina, 13-inch, Early 2015)
MacOS High Sierra 10.13.3 (17D47)
