I searched the forums, could not find an answer, so apologies if this has been covered before.
I used and synced my Vivosmart HR+ this AM after an 8 mile run giving me a total step count of just over 13000 steps. When I arrived home, felt the need to restore the device and erase all settings and resync with my phone as sometimes I have connection issues with the bluetooth.
Now I have just over 5000 steps on the newly restored Vivosmart HR+ and when I sync it to the phone, my step count stays the same on Garmin Connect instead of going up. By all purposes and the way I understand it, TrueUp should add those numbers to the 13000 step count to make 18000. My floors climbed seems to be correct and adding to it though. Am I correct that this is off or am I missing something. It is no big deal at this point but found it odd. Any insight into this would be greatly appreciated.
Best Regards.
