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Heart Rate Zones Graph wrong

For the last one week the Heart Rate Zones graph shows that the whole activity was in Z5 but it is not correct. When I hover the mouse over the zones for the recent workouts it does not display the zone limits but when I do the same in a previous workout I can see the limits and the graph is working fine.
I have checked the zone settings several times on Garmin connect, Garmin connect mobile and Fenix 5 and they are the same. I have changed the values several times and confirmed that they are syncing correctly between the watch and the Garmin connect.
There is a similar post from 2016 but the solution there is to make sure that the heart rate zones on Garmin connect and the watch are the same, but I already checked that and it did not solve the problem.
Any ideas that I should try? ciq.forums.garmin.com/.../1253818.jpg ciq.forums.garmin.com/.../1253819.jpg ciq.forums.garmin.com/.../1253820.jpg

0 Former Member over 6 years ago

Thanks for your post. This is something that has been reported and we are actively investigating to determine the cause to get this resolved.

0 Burak_Babac over 6 years ago

I have fixed this problem. I realized that even if I select to use only the default zones for all sports in garmin connect, on the fenix 5 it was showing separate profiles for running and swimming. I went into these profiles on the watch and deleted them which solved the problem.
It seems that use default zones for all sports do not replicate successfully to fenix 5.

0 JaseZA over 6 years ago

Thanks for posting the solution, I was experiencing this exact problem and deleting the running and cycling zones fixed it!

0 BrightScully over 4 years ago in reply to Burak_Babac

I am having the same issue with my new FR-945 (with my beloved FR-920 no problem at all). I will try your workaround. Garmin! why the problem still exists in new models?