Garmin Connect Shows Blank Pages When Opened from Browser

I've got exactly the same issues with the blank dashboard screen since 11th April, but Garmin Support have this far been utterly useless

My account works fine on another PC. I've also tried a brand new user account and that also has the issue on the problem PC. - So its not an account issue. And yes I have done all the Cookie clearing, temp file clearing stuff even before Garmin Support suggested the stock answers to any web page issue.

Getting fed up and frustrated with the lack of decent support from Garmin, I've done my own investigations and come to the conclusion it must be something to do with the April Microsoft Cumulative Update (KB4093112) - which was installed on my PC the night before this issue first showed up. (I use Garmin Connect most days so i know it was working fine immediately before this patch installed itself overnight).
My other PC (work laptop) is working fine and hasn't got this patch installed yet (hopefully my company wont push it out until Garmin fix the issue !!


Garmin you need to look at this https://support.microsoft.com/en-gb/...date-kb4093112 and fix what ever its now broken !!!

I have suffered the exact same thing as everyone else. I have done as some have done reset cache and cookies, and even checked it through on Internet Explorer (I use Chrome generally) I emailed support and eventually got a reply 8 days later, they asked me to check that data was enabled and being a bit of a technophob I wasn't sure what they were on about they told me what I had to do which I did still blank screen, I was then asked to connect my tracker to my computer which I did and do a reset or something again I did and still a blank screen, so before anyone says contact support I have done and the problem has still not been resolved. really disappointed as I didn't have any problems with my Fitbit and as this particular tracker was paid for with Christmas and Birthday money I feel very let down. everything seems to be ok with my phone app, just not with my seeing anything on my computer

I've done my own investigations and come to the conclusion it must be something to do with the April Microsoft Cumulative Update (KB4093112) - which was installed on my PC the night before this issue first showed up. (I use Garmin Connect most days so i know it was working fine immediately before this patch installed itself overnight).
My other PC (work laptop) is working fine and hasn't got this patch installed yet (hopefully my company wont push it out until Garmin fix the issue !!

If this is the cause it'll be worth you calling Garmin to point this out, since a MS patch broke it that may not be spotted for a while by Garmin as they're not constantly testing every possible combination of their software with every possible combination of OS software.

Have you ever tried calling or emailing Garmin Support??? They are useless, hence why I'm posting it here in the vain hope that someone from Garmin themselves actually reads these posts and can see that many people are having the same issue and frustrations. I've even pointed them in the direction of the latest MS cumulative update, because they clearly just think its a local issue for a few users and clearing Cookies etc is the solution to all issues. In this case its NOT. Unfortunately once this Cumulative update is installed it doesn't give an option to uninstall it, like other patches. Otherwise I'd have done that to confirm the culprit.
Would be interested to know how many others with this issue have the same MS patch installed.

Never had an issue getting a response from Garmin support. Whether this post will be seen I don't know, so best if you do contact them or alternatively post on the Twitter or Facebook page.

Can't stress enough. Call Garmin product support. This is not a universal problem so they need to troubleshoot the issue with your PC and your account. That can't be done via this thread.

And I can't stress enough that I have been in contact with Garmin Support on a regular basis since 13th April and they don't know what the problem is, nor are they willing to acknowledge that the problem is not unique to me.

My dashboard is visible again today, and I hope that it will remain that way unlike the last time it was visible for just one day before disappearing. But Garmin Support still don't know what caused the problem, or aren't telling me if they do know, so I have no confidence that I will get it back if it disappears from view again.

If Garmin Support was effective I doubt many of us would be on this thread. The fact that one user has to ask on this thread for contact details shows how difficult it is to contact them. I've followed your guidance to the Garmin UK site Contact us and Product Support sections five times as I type this and I can't find the phone numbers you have quoted and I know they must be there somewhere because you have told me what they are. Garmin do not make it easy for us to get support from them

I've had one chat session which was closed by the Garmin Agent with no explanation, a second chat session which wasn't particularly helpful but did enable me to send a screenshot to Garmin, and now four e-mails from Garmin which haven't show that they understand there is a problem, never mind what it is.

I'm posting on this thread because I was initially frustrated by the lack of response from Garmin, because it reassures me that the issue is not just affecting me, and to reassure other users that there are many others experiencing the same problem.

Honestly: many of us are being as proactive as possible to get an answer from Garmin, but if they don't want to solve our problem and let us use their product then where else are we meant to go to find answers other than this thread?

Well you're clearly frustrated but coming up with solutions for something that isn't a universal issue is probably beyond the scope of this forum and also tricky for Garmin to diagnose with so few reporting an issue. Considering the vast number of PCs all with different software installed and at various stages of OS and browsers it's impossible to test out every possible scenario for any software writer. All I can suggest you do is keep pestering Garmin or, if it was working for you before, try rolling back to an earlier Windows restore point when it was working, then try to fathom out what you've done since that could have broken it.

I've been having a similar issue (for the past few months). Specific to engaging the "Courses" view in GC (Chrome and MS). Everything else has been functional. Several interactions with Garmin Support have not gotten anything close to a resolution; tried all of the typical "fix" suggestions. Included a screenshot that includes some code from the Chrome "inspect" view. I have no idea what any of it means. However, it feels like there's some sort of API conflict with Google Maps ( https://developers.google.com/maps/documentation/javascript/signedin ).

Rather frustrating as I like to create courses when I travel to a new area. ciq.forums.garmin.com/.../1342172.jpg

Well you're clearly frustrated but coming up with solutions for something that isn't a universal issue is probably beyond the scope of this forum and also tricky for Garmin to diagnose with so few reporting an issue. Considering the vast number of PCs all with different software installed and at various stages of OS and browsers it's impossible to test out every possible scenario for any software writer. All I can suggest you do is keep pestering Garmin or, if it was working for you before, try rolling back to an earlier Windows restore point when it was working, then try to fathom out what you've done since that could have broken it.

I'm on a Mac so Windows isn't going to help and I'm not on here to find the answer, I'n on here to share my experience so that other users in the same boat might get a clue as to what the problem may be. Sharing experiences is a way of solving problems, even more so as Garmin can't solve them.

Garmin Support have been asking for Garmin Express Log files, yet intriguingly there are none available for the dates when I get a white screen, only for the dates when I can see my dashboard. I don't know why that is, but it seems more than a coincidence that Garmin Express isn't logging any files when the dashboard isn't loading correctly.