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Garmin Connect Shows Blank Pages When Opened from Browser

Normally I do not report any errors but this time is too long. Garmin workout when opened activity through the website only shows blank pages using Mozilla Firefox 55.0.3 (32-bit) and Chrome Version 61.0.3163.79 (Official Build) (64-bit). It's been several days. Please help.

Screenshot:

https://imgur.com/rQbuc67

https://imgur.com/ekplmyO

Regards,
Darnin
  • To be clear, I've now tried the following:

    1. Clearing cache on both desktop and mobile devices.
    2. Spamming refresh (Ctril-F5 and F5) repeatedly.
    3. Trying to access from a different ISP (my mobile provider being different to my home ISP)
    4. Connecting via a VPN service from various countries.

    None of this works.
  • Call Garmin then so they can provide detailed help.
  • I have an issue with Blank pages as well, but this is on all Garmin Connect Pages. My mobile App shows all my data, but not the website.
  • I went to access my connect account this morning and my entire account is empty. No devices, no profile data, no steps, no activities, nothing.... It's like a brand new account with nothing set up. The help site shows everything is online and my connect mobile app still shows everything and syncs to my devices fine. Is anyone else seeing this??
  • I don't get a blank page. Mine acts more like my entire profile has been wiped. I have all the dashboard tiles but they show no data. My calendar shows no activities at all, which is not even close to accurate. When I go to my profile, all of the data is either the default entry or entirely blank. My connect mobile app has all of my activities and data.
  • My account works just fine. Are you sure you are logged in to YOUR account and not another empty one?
  • yep, it's the same one that has been saved on my computer for the last 3 years. I'm also pretty sure that four of us(just on this forum) didn't all accidentally log into our other, somehow empty, account?
  • Okay, workaround for those affected - since Garmin clearly aren't going to acknowledge anything is wrong or that they've got any responsibility here.

    Try Internet Explorer. I never use it (just like 89% of all desktop users, according to Wikipedia. Chrome doesn't work, Firefox doesn't work but IE does seem to.

    For the record I tried calling Garmin a few minutes before they were due to close - too late, they'd already switched the phones off and gone home. Not that I would have been able to do anything they'd suggested, only confirm that a) the cache was cleared, b) I'd tried a different ISP, c) I'd tried a couple of the most popular browsers d) I'd tried different devices, e) no ad blocking software was in use and f) that the GC website was working perfectly fine on my current setup.

    Garmin, stop ignoring the issue. Chrome is the most popular desktop browser in the world currently. Firefox also has it's share of users. If there's a compatibility issue between a website that is a central part of the Garmin experience and the most popular web browsers, then you need to find out why and work towards a fix.
  • Garmin Agent has just told me to clear cache/temp internet files etc. It isn't that because I set my browsers to clear on closure but I did it anyway. No change. This is not a local browser issue!!!