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Does Garmin Actually Have Support

Former Member over 8 years ago

I have a completely broken experience in Garmin connect for course creation. All support will say is they are looking into it. I was promised updates nothing. Their CSS rep I spoke yesterday did not care at all.

Should I be returning devices because the support is not there?

0 ASmugDill over 8 years ago

There is no ‘should’ about it. If applicable local consumer laws, regulations and/or your retailer's (no-questions-asked, within [FONT=Book Antiqua]X[/FONT] months) return policy allow you to return a purchased product, simply because you aren't satisfied with the entire user experience even though the device itself is as described in the model's specifications and not defective, then it's your prerogative. As a consumer, you either accept what is actually on offer for the price and live with its limitations, or give up on getting any of the benefits from the use of what's on offer but get to keep your money. Returning the product is not a threat that would give you leverage to exert pressure on the manufacturer to do more to support you and keep you happy, if it isn't already so inclined; you have little or no power to influence in that relationship dynamic.

0 Former Member over 8 years ago

Perhaps, but my real question is does Garmin actually respond to and fix things or am I wasting my time on getting products that work from them.

0 pshare over 8 years ago

Although there have been issues they couldn't solve for me, my overall experience with US support has been very responsive and mostly great.
One time, I had support call me for more details about a bug I had reported that day.
I have given them access to my account password a few times to help them out.