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Transfer Data from Connect App

Former Member over 8 years ago

OK, so am a little confused...I had a Garmin account as had registered my forerunner 410 a couple of years back, but not used it for some time. My Connect app has all my data on it, but have now got a new PC (I forgot to export the data before wiping it), and want to set it all up again.
First problem, cannot log into Garmin with the details I had stored, and no password reset received.
Second problem, there doesn't appear to be a way to find the log in details for the connect app on an iPhone, so the data on the phone appears to be locked on there, and I've set up a new account online using the same details, but of course the account is empty.
Is there any way to find the log-in details for the connect iOS app? And why couldn't I log back into my Garmin account online - are they purged after a set time?
I don't want to lose what I have on the phone but at present, I can't sync any new data to the same account?
Any help gratefully received
Regards
Martin

0 Dr Phil over 8 years ago

Have you checked in Settings, Safari, Passwords on your iPhone? If you've opted to store passwords then the details should be in there. If you haven't then you're probably SOOL.

As to why you could not log back into your Garmin Connect account, you'll need to contact Garmin for an answer to that.

0 Former Member over 8 years ago

Have you checked in Settings, Safari, Passwords on your iPhone? If you've opted to store passwords then the details should be in there. If you haven't then you're probably SOOL.

Thankd for your reply. Yes, checked on phone and PC, but not able to log in with stored details. There doesn't appear to be any way to verify which email address was used to log into the app on my phone, so whilst I can see all my data and history in the app, can't see it anywhere else.

As to why you could not log back into your Garmin Connect account, you'll need to contact Garmin for an answer to that.

Ok will do.
Thanks
Martin